Privacy Policy
Last updated: January 21, 2026
CoachMe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and profile photo when you create an account
- Profile Information: For coaches, this includes bio, specialties, certifications, location, and service offerings
- Payment Information: Payment details processed securely through Stripe (we do not store your full credit card numbers)
- Communications: Messages exchanged between patrons and coaches within the app
- Content: Photos, videos, and posts shared in the experiences feed
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Connect patrons with coaches based on preferences and location
- Send notifications about bookings, messages, and updates
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
Information Sharing
We may share your information in the following circumstances:
- Between Users: Coach profiles and patron reviews are visible to other users
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
Children's Privacy
CoachMe is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Third-Party Services
Our app uses the following third-party services:
- Stripe: For payment processing (Stripe Privacy Policy)
- Apple Sign-In / Google Sign-In: For authentication
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.